Refund policy

Items offered for sale on the site are new, compliant and without defect, as in any respectable business.

However, in the event of an anomaly or non-compliance, the Customer is entitled to years within 14 days of receipt of his product, to make a request to exchange or refund.

For this it is wise to contact, and to send proof of the defect, by photos.

LIf applicable, return costs remain worse on client fee.

When the fourteen-day period expires on a Saturday, Sunday or a public holiday or non-working day, it is extended until the next working day.
The sending of the declaration of withdrawal or the return of the article within the deadlines is done at the following coordinates:
361 rue Henri Tholosan 83140 Six-Fours Les Plages.

Email :

Products must be returned to us in new condition, in their original packaging and fit for resale. Any product that has been damaged, that is incomplete, or whose original packaging is damaged or missing, will not be refunded or exchanged.

Upon receipt of the product and after checking its condition, Théières à la folie will refund the amount collected within a period not exceeding 30 days.
Exclusion of the right of withdrawal: The right of withdrawal is not applicable in the event of breakage After receipt of the package, the report must be made upon receipt. It is enough besides not to accept the parcel, and to sign the said report (as recommended above)