Shipping policy

Dispatch - Delivery

The products are sent to the delivery address that the buyer indicated during the ordering process (home, office, to a third party, to the place of vacation)

Participation in logistics preparation and shipping costs includes VAT and is subject to a scale in the delivery section.

But in general, Théières à la folie makes it a point of honor to offer its customers an overall price that avoids them being surprised by additional costs.

The delivery time can be up to 20 days, cThe time is counted from the shipping confirmation email.

Not to be confused with Shipping, which is when the item leaves its place of stock, and delivery where it is sent.

The explanation of the different stages of order tracking will be sent by email.
The customer must verify the completeness and conformity of the information concerning the delivery address that he provides to Théières à la folie can not be held responsible for any errors in data entry, inaccuracy in the delivery address and the consequences that would result from this such as a delay and / or a delivery error. In this context, all costs incurred for the reshipment of the order will be entirely borne by the customer.
The customer has the legal and contractual obligation to check the physical condition and the content of the package(s) upon delivery, in the presence of the deliverer. Any anomaly concerning the delivery must imperatively be indicated on the slip Delivery of the carrier in the form of detailed handwritten reservations, dated, explicit and accompanied by the customer's signature.